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Purchase & Delivery Terms and Conditions
Payment Upon Delivery
No payment is required online. Payment have to be made either by cash or cheque upon delivery.
No payment is required online. Payment have to be made either by cash or cheque upon delivery.
Changing of Delivery Dates
Change in delivery date should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you.
Change in delivery date should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you.
Changing of Items
Any changes to items in the order should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Order cannot be changed for customised items once order is confirmed.
Any changes to items in the order should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Order cannot be changed for customised items once order is confirmed.
Order Cancellation
Cancellation of order should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Cancellation is not allowed for customised items.
Cancellation of order should be done via email to admin@beds.sg at least 24hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Cancellation is not allowed for customised items.
Damage Policy
- We advise our customers to inspect the furnitures carefully before making payment as they might be damaged during transportation although extremely rare. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 9657 5729 or email to admin@beds.sg . You have the right to reject the merchandise immediately at no cost or schedule for an exchange.
- Minor scratch and dents are considered touch up issues. In such rare cases, the merchandise will be touched up, repaired or replaced.
- You have the right to reject the merchandise immediately if it is different from the product description or picture upon delivery.
Return Policy
If you changed your mind about your purchase, it's fine. Just bring the merchandise back to us within 7 days of purchase for a refund. Merchandise should be unused, no damage, in resellable condition and with original packaging/ plastic cover intact. If you are unable to bring back the merchandise due its size and or due to inconveniences, we can engage transportation to bring back the items. Transportation charge is at $50 for all items except bedroom sets and wardrobes. For bedroom sets and wardrobes, the transportation charge will be $100.Customized items are not refundable
If you changed your mind about your purchase, it's fine. Just bring the merchandise back to us within 7 days of purchase for a refund. Merchandise should be unused, no damage, in resellable condition and with original packaging/ plastic cover intact. If you are unable to bring back the merchandise due its size and or due to inconveniences, we can engage transportation to bring back the items. Transportation charge is at $50 for all items except bedroom sets and wardrobes. For bedroom sets and wardrobes, the transportation charge will be $100.Customized items are not refundable
Exchange Policy
Exchange can be done for merchandise of the same price or higher, with a transportation fee of S$30. Merchandise should be unused, no damage, in resellable condition and with original packaging/ plastic cover intact to be eligible for exchange. Customised items are non exchangeable.
Exchange can be done for merchandise of the same price or higher, with a transportation fee of S$30. Merchandise should be unused, no damage, in resellable condition and with original packaging/ plastic cover intact to be eligible for exchange. Customised items are non exchangeable.
Proof of purchase.
Upon successful placing of order, an order confirmation containing the invoice will be sent to you via email to the email address provided on the online order form. Keep the email or print the invoice out, as it will be the receipt and proof of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandises have been received in good condition.
Upon successful placing of order, an order confirmation containing the invoice will be sent to you via email to the email address provided on the online order form. Keep the email or print the invoice out, as it will be the receipt and proof of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandises have been received in good condition.
Warranty
- Mattresses come with warranty of up to 20 years. Different mattress model will have different warranty periods. Mattress warranty is provided directly by the manufacturer. Warranty card with warranty details can be found packed together with the mattress. Mattress manufacturers' warranty covers internal spring unit from defects such as serious sagging not due to normal wear and tear, broken springs and collapsed springs. Different mattress manufacturers have different warranty policies. Please read and follow the instructions on the warranty card (wrapped in plastic cover with mattress) carefully for the warranty to be effective.
- Furnitures comes with 6months warranty on manufacturer defect. Not including wear and tear and misuse. If you detect any manufacturer defect or damage not due to misuse or wear and tear, take a picture of the problem and email to admin@beds.sg with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange our service team to take a look and access the problem. In most cases, repair will be done. If it is deemed beyond repair by the service team, an exchange for the same product will be done. Beds.sg reserves the right to replace the merchandise with another similar product if the original product is not in stock or discontinued.
- Warranty are not available for pillows, bolsters, mattress protector, mini sofa bed, foam mattresses under the bedding accessories and BRS65.
Free Delivery
- We deliver within Singapore mainland only. Surcharge of S$30 is applicable for delivery to Sentosa Island.
- The delivery time frame that you have selected online is tentative. You will be contacted one hour before the delivery while the delivery team will try their best to deliver between the selected time frame. Furnitures are large and heavy items. The delivery team might face difficulty in moving the furnitures up narrow stairways. Though rare, but there are chances that it might happen. Road condition will also affect the delivery time.
- Delivery is free from Monday to Saturday within 10am – 6pm. S$30 is chargeable for delivery after 6pm. No delivery on Sunday and Public Holidays.
- Beds.sg reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. Though very rare, accidents do happen.
- Free disposal of old mattress service is available with purchase of any mattress. This service is available if you have selected the option on the online order form. The delivery team will not be able to dispose off the old mattress if prior arrangements have not been made. Free disposal service is only applicable to disposal of old mattress only. We do not have the resources to dispose of old furnitures as they have to be broken up and disposed in authorised designated location only. If you are staying in HDB or private estates, contact the local town council for free disposal service. If you are staying in a condominium, the building management will be able to take care of it.
Multiple Items Delivery
Most our products are delivered directly from the manufacturers' factory. This is to ensure lowest overhead so that we can provide the lowest possible price for our customers. If you have ordered more than 1 item, you might be receiving the items at different delivery time although in most cases, we will arrange the items to be delivered in one truck, and you will be informed in advance if the items will be delivered separately.
Most our products are delivered directly from the manufacturers' factory. This is to ensure lowest overhead so that we can provide the lowest possible price for our customers. If you have ordered more than 1 item, you might be receiving the items at different delivery time although in most cases, we will arrange the items to be delivered in one truck, and you will be informed in advance if the items will be delivered separately.
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Site Usage Terms and Conditions
Your access to and use of this Website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using the Services, you agree to all of the Terms and Conditions, as may be updated by us without prior notice.
You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Beds.sg will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.
All data on this Website is published “As is” and is correct at the time of publishing. Beds.sg reserves the right to remove, edit and add on any data without prior notice.
This Website also contains links to other websites, which are not operated by Beds.sg (the "Linked Sites"). Beds.sg has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Terms of Use
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1998. Beds.sg will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.
Beds.sg, its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Beds.sg or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Beds.sg and its licensors.
Beds.sg does not claim to own the rights to the trademarks and intellectual property our licensors and the respective third parties that are featured on this Website. All rights of these trademarks and intellectual property belong to their respective owners and not to Beds.sg.
You may store, print and display the content supplied solely for your own personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You are not permitted to modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Beds.sg or its licensors.
The Beds.sg logo and website design are registered trademarks of Beds.sg. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Beds.sg.
Hyperlinking to Beds.sg
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
Governing Law and Jurisdiction
The law governing the use of Website is the Law of Singapore. Any area that is not covered by these Terms and Conditions is subject to Singapore Law.
Salvatory Clause
If any of these Terms and Conditions is rendered invalid or void, the other Terms and Conditions will remain in fact.